FREE SHIPPING TERMS:
Shipping is free on orders within the lower forty-eight contiguous US states only. Shipping charges do apply for Alaska, Hawaii and islands (see "Exceptions")
All orders ship complete unless you are otherwise notified by a Customer Service Representative.
(1) Alaska, Hawaii, and island shipping requires Patio.com to contact the customer on final shipping rate. A $150 fixed rate hold will be placed on all Alaska and Hawaii orders until freight charges are calculated and communicated with the customer.
(2) Pool / Billiards tables are NOT included in the free shipping program, Shipping and Handling charges will apply. Due to the size and weight of pool tables, shipping is limited to the following markets:
Fairfield and New Haven counties in Connecticut
Long Island and Westchester Counties in New York
Philadelphia and Montgomery counties in Pennsylvania
Maryland and Virginia in the Washington DC metro area
(3) Umbrella Bases are NOT included in free shipping program, Shipping and Handling charges will apply due to the weight.
Orders over 75 lbs. will generally be shipped via Freight. Freight delivery is different than standard UPS, FedEx or US Mail. Our standard freight service is curbside. If threshold /inside delivery is needed please contact our showroom and note that additional charges may apply. Freight handlers are not authorized to perform any assembly services nor can they put it in the space of your choice.
For residential shipments, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday through Friday.
Please refer to "Receiving and Inspecting Merchandise" for more information on how to receive and inspect your delivery.
If you are ordering a very large item, please keep in mind that you may need several people to help move it to the final destination.
Multi-Dwelling Units (apartments, condominiums)
Depending on your building’s parking area or street space, there could be limitations that may require you to make special arrangements. This may include unloading item(s) from the truck to curbside in addition to moving item(s) from curbside to your unit. If this is the case, we recommend you coordinate with a local moving company and or family and friends to facilitate larger item(s).
RECEIVING & INSPECTION:
You are responsible for inspecting merchandise at time of shipment being received while the shipping agent is present. All carton surfaces must be inspected for signs of damage; those sitting directly on the pallet are most prone to forklift damage.
If a carton is crushed or has any punctures, tears, indentations, or creases, then you should open it to inspect the contents for damage. Even if you do not find any obvious damage, please write "Damaged Carton" on the receipt when signing.
Shipping pallets and shrink wrap should be in good condition and intact. If a pallet is broken, you should open any cartons sitting directly on the pallet and inspect the contents. Shrink wrap that is punctured, torn, or missing is a common indicator of damage. You should also note this on the receipt, even if there is no obvious damage.
If a carton containing wicker furniture is crushed or dented, verify that the frame is not bent by placing the item on a level surface (e.g., place a chair on a level surface such as a table top and make sure all legs touch the surface).