COVID-19 | Patio.com | Outdoor Furniture & More

Patio.com's COVID-19 Response

June 11, 2020

UPDATE: Most of our showrooms are now open in accordance with local and government laws and guidance. Customers still looking to safely purchase may still do so from the comfort and safety of their home either online or by calling one of the showroom numbers below.

 

Our showroom associates are working diligently from home to create the best possible experience for all of our customers. If you would like to reach them, please schedule a design consultation, email all inquiries to orders@patio.com, or call one of our showrooms.

We are all spending additional time at our homes. Having an outdoor space to appreciate and enjoy the shade and sun is now more important than ever. 

SHOWROOMS: The vast majority of our showrooms have opened for safe, in-store visits. Our Associates are taking all vital steps to keep our customers safe and secure while they curate their outdoor space. Our staff is conducting daily temperature checks, wearing masks, actively cleaning our working environment, and washing hands frequently. If you are in a high-risk group, we can take steps limit exposure altogether with outdoor showrooms to view dozens of patio collections from the safety of your car. 

DELIVERY: For special orders allow 4-8 weeks. In-stock items will ship within 1-2 weeks. Please contact your local patio.com showroom for quick ship premium products and a selection of specialty order frame and fabric colors along with White Glove receiving and delivery services. We are actively taking procedures to limit the contact of all of our delivery services.

Booking Appointments with Sales Associates can be done here: Design Consultations

If you have a Delivery, Warranty, Customer Service, or Status Inquiry, please reach us via email customerservice@patio.com.

Best Health,

Patio.com

FREQUENTLY ASKED QUESTIONS: 

Are there any delays in distribution or shipping?
Due to our hardworking staff, we have actually seen an overall decrease in shipping times for in-stock items. There are always the possibilities for delays, we will individually inform customers on such a circumstance. 

Can I expect a longer lead-time on my order?
Lead-times from certain manufacturers may be delayed. We will individually inform each customer on expectations. 

 

Are Patio.com showrooms open to the public?
Our showrooms are open for walk-ins and design consultations. We strongly encourage appointments to guarantee the time spent helping you curate your outdoor space. However, we will always welcome customers like yourself without appointments. Please book your consultation or call our showrooms (1-800-728-4626) to set up a consultation.


I am in a high-risk group and am concerned about spreading the virus; how can I still look at some furniture?
We are committed to operating our showrooms and business with the highest level of care and attention to health possible. We are conducting daily temperature checks, wearing masks, cleaning environments, and washing hands regularly. We do understand that numerous customers may still not feel comfortable leaving their homes or cars, we have made ourselves and showrooms available for outdoor appointments from the safety of your car or video appointments from the safety of your home. 

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