Simply click on this button and purchase a gift card which will be
delivered within 7 business days.
What is your Return Policy?
Return Policy—Online Sales Only
You may return an item for a refund within 30 days of delivery. Items may be subject to 20% restocking fee. You must contact Customer Service at 203-353-9663 Ext. 133 for Return Authorization and you will be instructed how to proceed. Return credits are issued within 48 hours once the item is received and inspected. Please note if you return an item, the return shipping costs will be deducted from the total refund amount.
If your merchandise arrives damaged or defective. We will be happy to arrange a prompt replacement. Please contact customer service at 203-353-9663 Ext. 133.
Items must be in new condition and in the original packaging to quality for a refund (please do not assemble or mofidy the product in any way). The few excpetions that cannot be returned include:
- Clearance Items
- Gift Certificates
- Teak Sealer and other Liquid Products
- Items marked “Non-Returnable” (clearly indicated on sale page).
What if my item arrives damaged?
Products that ship from our distribution center are packaged to ship safely and securely to avoid damage when they arrive. Many items will ship direct from manufacturers who also take pride that shipping is safe and secure. If a item does arrive damaged or with missing parts, please contact our Customer Service department (203-353-9663 Ext. 133) within 10 days and we will send you your replacement ASAP either from our distribution center or direct from the manufacturer.
Please click on the link “Store Locations” on our home page, for a list of all of our Fortunoff Backyard Store locations. We have 24 locations in New York, New Jersey, Connecticut, Delaware and Florida.
We accept Visa, MasterCard, American Express, and Discover cards. If you would like to pay by another method please contact us to see if we can accommodate your request.
For any inquiry or modification of an existing order, please contact our Customer Service team at 800.728.4626 or e-mail firstname.lastname@example.org .
You will receive an email once your order is placed. If you are an account holder at www.fortunoffbys.com you can see the status of your order using our website. If you made a purchase without registering or logging in to your account please email email@example.com for your order status or call 800.728.4626.
If the price change is prior to June 24th and the item has not been delivered, you are eligible for whatever promotion is better for you. Please keep in mind you cannot combine promotions.
Due to the season nature of Outdoor Products, All items purchased after June 24th are subject to the following policy: We can no longer accept returns, exchanges, cancellations or price adjustments during the clearance period. All manufacturers warranties still apply.
For any modification or cancellation of an existing order, please contact our Customer Service team at 800.728.4626 or e-mail firstname.lastname@example.org. .
For truck delivered items such as outdoor furniture, grills, gazebos, etc. We currently deliver within New York to the five Boroughs, Long Island, Westchester, Rockland and Orange Counties, in Connecticut Fairfield County only and Southern Florida, South Jersey, Delaware, northern Maryland and eastern Pennsylvania.
If you live outside of this area, please contact our Customer Service department at 800.728.4626. We can deliver anywhere in the continental United States. Please contact Customer Service for more details.
For UPS delivered items such as covers, grill accessories, etc. shipping is available in the continental U.S., excluding Alaska and Hawaii.
In Home Truck Delivery Policy
As part of our commitment to provide excellent customer service, white glove style delivery service is available in the immediate New York Tri-State and Southern Florida areas. This includes set up of your delivered items with removal of all boxes and packing materials.
We do not assemble, swings, gazebos, bakers racks, hammocks, benches, tea carts ($250.00), garden storage, bistro sets, Adirondack chairs & ottomans. Free assembly on grills $499.99 and up.
In most cases, at the time of purchase you can select a delivery date which best suits your schedule. We currently only deliver to the local New York Tri-State and Southern Florida areas. We are unable to take a request for time frames. A four hour courtesy time frame will be communicated to you 1-2 days prior to delivery. If arranged in advance, our delivery service will deliver and setup your items even if you are not home. We will place delivered furniture in an area of your choice; however we cannot move existing items. Please have the designated area ready prior to delivery.
All delivered merchandise must be paid in full before a delivery date can be set. We encourage the scheduling of a delivery date once a paid in full order is taken. Upon special request, we can set a delivery date as far out as you would like, provided the order is paid in full. All vendor direct orders must be paid in full when the order is placed.
For truck delivered items, you scheduled your delivery at the time the order was placed. If you would like to change the delivery date you can do so by logging into your account or by calling Customer Service at 800.728.4626.
To keep delivery prices as reasonable as possible, all deliveries are routed based on geographic location. We provide a 4 hour courtesy time frame, too many variables apply to accurately forecast a specific arrival time. For you convenience we offer a not at home delivery service, in which you tell us where you can would like the goods placed. You still have 3 days to inspect the furniture.
All online orders cannot be picked up in a store or at the warehouse. Certain small items, excluding most grills and outdoor sets can be picked up at a store location. However these orders must be made in person at the location you are picking up the item. Larger items are available by delivery only at an extra charge. We cannot take store pick up order online.
Warranties vary from vendor to vendor; the specific warranty for you set is listed in the description field on the item page. If you have any additional questions please contact our Customer Service team at 800.728.4626or email us at email@example.com .
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). All returns must be made within 30 days of delivery. The few exceptions that cannot be returned include: