Customer Service - Frequently Asked Questions
What kind of savings do you offer?
Patio.com offers outdoor furniture at the guaranteed lowest price. Our savings are up to 60% off the manufacturers suggested retail price. We will beat any competitor's price. We ship anywhere in the continental United States.
What furniture brands do you carry?
We are a stocking dealer of the world's best manufacturers. Patio.com represents the top brands of outdoor furniture.
Do you have retail stores?
Yes, as a matter of fact we have 14 full service retail showrooms along the east coast. We combine the best of traditional brick and mortar and E-tail. Our click and mortar concept combines the best of a full service retail furniture showroom where you can talk first hand with a knowledgeable design consultant - or the convenience of shopping online in your own home. We believe in shopping your way. We will be happy to help you using either method.
Can I get a sample of the fabric and/or frame I'm interested in?
Yes, please contact us for a sample.
Does Patio.com charge a sales tax on purchases that I place on the web site?
Patio.com charges sales tax for shipments delivered inside the state of Connecticut and for merchandise that is picked up one of our Connecticut stores or our warehouse.
How can I pay for my purchase?
Patio.com accepts American Express, MasterCard, Visa and Discover. We do not accept personal checks for online sales.
How do I know if Patio.com has received my order?
After you place your online order you'll receive an email confirmation listing the items you just ordered, method of payment, an order confirmation number, and your shipping and billing address. At that time we ask that you review your order confirmation and contact us if you have any changes or corrections.
What happens after I place my order?
Your order is reviewed for accuracy and verified by the Internet Order Processing team as soon as it is received. Once this step is complete your order will be scheduled for shipment.
How can I cancel my order?
For INTERNET SALES ONLY:
You have 72 hours to review and cancel your order. Within this time, you may make changes to your order, exchange items, or cancel your order. Please contact us within 72 hours if there is any reason to change or cancel your order.
Does Patio.com charge for shipping and delivery?
The normal shipping charge for Internet orders is $29.00 or 10% of the order value, whichever is greater. Additional charges may apply in certain case, e.g. oversize shipments and shipments to island locales such as Nantucket.
Note that free shipping may apply to some products during periods when promotions are being run.
When will I be contacted regarding delivery?
You will receive an order confirmation, sent by email, as soon as you place your order.
What if my delivery contains damaged goods?
At Patio.com we take great pride in the quality and craftsmanship of the merchandise that we sell. Every item in our collection is carefully inspected before leaving our warehouse. We encourage you to do the same upon receipt of your purchase.
In the unlikely event that damage occurs in transit, or during delivery, you must make a notation with details of the damage on the driver's delivery slip before you accept the shipment. Please keep a copy of the delivery slip too.
Then contact Patio.com Customer Service within 5 calendar days of your delivery on 203-353-9663 ext. 107, or via email on firstname.lastname@example.org.
What is your return policy?
Internet Sales Only:
You may return merchandise within 30 days of receipt for a full refund, less shipping/delivery costs, provided that the returned merchandise is in original resalable condition. This means that the product must be unused, unassembled, and with its original packaging including all accompanying hardware, labels, tags and instructions.
The shipping/delivery costs deducted from the refund will include both the cost to ship the product to you and the cost to have the product returned to our warehouse. If you’re returning a product that had free shipping, our cost of shipping to you will be deducted from the refund.
If you wish to return any part of your order please contact customer service. We’ll send you a pre-paid return shipping label via email that you can print out so we can track the return and speed up the process to get you your refund faster. Once you send your return back to us, it usually takes 3-7 business days for it to arrive at our warehouse. When it arrives, we have a 72 hour inspection window. After the item passes inspection, the refund is processed and applied to the original payment method within 5 business days. Finally, it will take another 2-10 business days for your bank to return the funds back into your credit card account.
Please note that we do carry some items that are non-returnable. We’ll tell you this on the product page at the time you place your order.
Note also that all special orders are non-refundable.
Please contact Patio.com Internet Sales on 203-353-9663 ext. 133, or via email on email@example.com, if you need to return your order.
Are your products covered by a warranty?
Almost all merchandise sold by Patio.com comes with a limited warranty provided by the manufacturer for residential use.
Warranty information can be provided upon request. In most cases we will act as an agent for making any warranty adjustments or processing warranty claims.
Other than the manufacturer’s warranty, Patio.com makes no warranty claim of any kind, expressed or implied, concerning the merchandise that it sells.
Merchandise that is found to be defective will be repaired or replaced, at our discretion, solely based on the manufacturer’s warranty.
If the merchandise has a manufacturer’s defect, all returns and exchanges will be first subject to the manufacturer’s approval with the option to repair the item before it is replaced.
Listed below are a few exceptions:
- Normal wear and tear is not considered a defect and is not covered by any warranty.
- Glass breakage is not covered by any warranty.
- Acts of nature are not covered by any warranty.
What are the Terms & Conditions of certificates, promotions, sales discounts, and special offers?
Only one certificate may be applied per order and household. Unless otherwise stated, all outstanding certificates, promotions, sales discounts, and special offers cannot be combined. Certificates, promotions, sales discounts, and special offers may require a minimum purchase and exclude some items.